What is the 112 Emergency Call Number in Türkiye?

In Türkiye, 112 is the unified emergency telephone number that connects callers directly to all necessary emergency services, including the police (Jandarma/Polis), ambulance (Sağlık), and fire department (İtfaiye). This integration was completed across all 81 provinces by July 2021, streamlining the emergency response process. This means that regardless of the type of emergency, you only need to remember one number: 112.

When Should a Driver Call 112 in Türkiye?

As a driver in Türkiye, it's paramount to know when to use the 112 Emergency Call service. You should call 112 immediately in situations involving:

• Traffic Accidents with Injury: Any collision resulting in personal injury requires urgent medical attention and police presence.
• Serious Property Damage: Accidents causing substantial damage to vehicles or public/private property, especially if it obstructs traffic or poses a further hazard.
• Roadside Hazards: Reporting dangers like fallen trees, large debris, spilled liquids, or severely damaged infrastructure that could cause further accidents.
• Vehicle Fires: Any instance of a vehicle catching fire, regardless of severity.
• Medical Emergencies: If a driver or passenger experiences a sudden medical emergency while on the road.
• Witnessing a Crime: If you observe a crime being committed or a suspicious activity that poses an immediate threat to road users or public safety.

What Information to Provide to the 112 Operator?

When you call 112, try to remain calm and provide clear, concise information. The operator will need to know:

• What happened: Briefly describe the nature of the emergency (e.g., "traffic accident with injuries," "car fire").
• Exact location: Provide the most precise location possible. Mention the city, district, street name, nearest landmark, kilometre marker on a motorway, or any distinguishing features. Your location services on your phone might also help.
• Number of people involved: If it's an accident, estimate the number of people injured or in distress.
• Type of injuries: If known, describe the severity or type of injuries observed.
• Your contact number: The operator may need to call you back for further information. Do not hang up until the operator tells you to, as they might have further questions or provide critical instructions.

112 Emergency Call and the Turkish Driving Theory Exam

The Turkish driving theory exam (ehliyet sınavı) frequently includes questions related to emergency procedures and road safety. You may be tested on:

• The correct emergency number to call in Türkiye.
• The types of situations that warrant an emergency call.
• The information you should provide when making an emergency call.
• First aid procedures in conjunction with calling for help. Familiarity with the 112 system is not just about practical safety but also a key part of demonstrating your understanding of traffic and environment rules.

The Importance of 112 for Road Safety

The unified 112 system significantly enhances road safety in Türkiye by ensuring swift and coordinated emergency response. For drivers, this means quicker assistance during critical moments, potentially saving lives and minimizing further harm. Always prioritize your safety and the safety of others, and remember that knowing how to correctly use 112 is a fundamental responsibility of every driver.